Job vacancy for Chargeback and Back Office Support officer

The Operations division of Standard Bank is at the very centre of all the bank’s procedures, enabling and optimising our Corporate and Investment Banking activities. We develop prototype concepts into robust, reliable solutions, constantly evolving our existing product range to help the bank maintain a competitive lead with our global clients. We are also in demand as internal consultants to the business, helping to manage the Bank’s assets through effective risk management and control systems. As part of this role we now seek an experienced Chargeback and Back Office Support, who will help guide our work to fulfill our ambitious growth strategy
Responsibilities
Responsible for ATM and transactional queries, for issuing credit, debit and prepaid card chargeback’s. This function is crucial in the event of system related chargeback issues due to the fact that we are bound by timeframes with resultant losses should these chargeback not be attended speedily.
Trouble shooting, analytical skills with logical and enquiring mind is required, in addition to planning workflow to ensure that all chargeback’s and voucher request are treated within the Service Level Agreement and Chargeback timeframes. In dealing with cardholders as well as merchant related queries. Quick decision making is essential for customer satisfaction.
Receive chargeback on tracking system and representations from other banks.
Match documentation received to chargeback and make decision to chargeback and determine best code to be used. Refer documentation to correspondence to send the cardholder the representation received.
Phone cardholders where additional documentation is required and process chargeback’s.
Processing of chargeback and closing queries on tracking system.Investigate rejections and capture of chargeback’s.  
Qualifications
Minimum of a 2.1 degree in any relevant field
1-2 years experience required in the Financial services industry
At least 1 year experience in Banking with a sound knowledge of card product ranges, locally and internationally.
A self-starter with good analytical skills.
Application
Interested candidates should click here for the details of the job and how to apply.