The CRO is expected to have the switchboard open and operating promptly at 8:00 a.m. and throughout the day until 6:00 p.m. Relief switchboard coverage will be provided for a one-hour lunch.
Professionally administer all incoming calls and directs the caller to the appropriate staff/Business unit.
Greet guests in a professional, friendly, hospitable manner
Take and retrieve messages for various personnel.
Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
Receive, sort and forward incoming mail. Maintain and route publications.
Coordinate the pick-up and delivery of express mail services (FedEx, UPS, and DHL etc.)
Responsible for the maintenance of the reception area
Prepare memos, correspondence, reports, and other documents
Requirements:
• Excellent phone etiquette
• Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
• Punctual
Ability to work independently on assigned tasks as well as to accept direction on given assignments.
Able to work with minimum supervision
• Should be customer service driven
• Able to multi-task
• Professional appearance
Qualification
• Must possess a first degree from reputable University/Polytechnic
• Minimum 1 year customer service experience
Possession of strong organizational skills.
Knowledge of MS Office (Word, Excel, Outlook, Access)
Interested candidates should send cv to pwc.recruitment@ng.pwc.com
Closing date: Thursday, 10 December 2010
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