Job vacancy for Manager, Technical Support (Ref: MTS 013) in IT company in Lagos

A leading IT service company is recruiting Technical Support Manager.

Requirements

·         B.Sc, B.A or a relevant equivalent

·         Must have a good understanding of customer services in a high tech environment from an ISP, Vendor, Integrator or Operator’s point of view

·         Minimum of five (5) years experience in a related function

·         Excellent analytical and problems solving skills with the ability to provide quick resolution to problems

·         Demonstrated leadership abilities and be achievement-oriented

·         Strong verbal and written communication skills

·         Must be customers service orientated and believe in team work, collaboration, adaptability, innovation and initiative.

·         Experience in coaching and staff development is compulsory

·         Technical call centre or NOC experience is an advantage

·         Strong technical background in ICT is desirable

    Application

    Interested and qualified candidates should apply with their detailed curriculum vitae along with one page covering letter.

    All applications should be sent to jobs@linkserve.net

    Closing date is 27th Jan., 2011

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