Job vacancy for Regional IT Support Personnel

Stanbic IBTC Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced person to join our dedicated IT team at our offices.

REQUIREMENTS

To provide an operational Regional IT Support structure to ensure that general IT problems in the bank and particularly the assigned region are resolved promptly and efficiently. 

The operation support includes first level support on users’ workstations, Fileservers, IT peripherals and LANs. 

Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs. 

Also ensure that calls and problems are escalated and communicated to the required support area and user for prompt attention.

Provide high level competency with regard to ensuring that users are optimally satisfied with the use and access of the bank’s IT infrastructure in the daily discharge of their responsibilities.

QUALIFICATIONS

• Minimum of 2.1 first degree in a numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics.
• Minimum of 2 years experience in IT. 
• Good troubleshooting skill
• Ability to diagnose problems and proffer solutions under little supervision
• Mobile and capable of responding to issues at short notice
• Reliable, honest and trustworthy

To apply for this position, click here